Job review from in New London, OH 44851 on 04/03/17

Overall Rating:

5  out of 5
Our Overall Service

11 years ago I had my basement waterproofed. This comes with a life time warranty. The sump pump comes with a 7 year warranty. My sump pump died on Wednesday. The fact that I got 4 extra years out of my pump just shows the quality of products they use.

Call Representative

When I called in on Friday to find out about another pump she acted like I was a customer that just got my basement done. Even though I hadn't talk to any one in 11 years. That is customer service at its finest

Sales Process

When I got to the service manager he told me he would have someone there in TWO hours to have my sump pump replaced. I live about 1 3/4 hours from the shop. There is no other company in the basement water proofing industry in Ohio that comes close to this level of customer service.

Our Installation Crew

When the installer got to my house he was very polite and very efficient. He even took the time to explain to my 7 year old son what he was doing. He acted like he was proud to be helping a paying customer

The Cleanup Process

Over all this was the best customer service I have experienced in many years from any company.

What made you choose our company:

11 years ago it was price and availability. Today I am glad I choose them.

Company's Response:


Thank you so much for your review. We are so happy to hear that as a previous customer we were able to get to you the same day and replace the pump. Ray, Jennifer and Jason our a great assets to our team. 

Ohio Basement Systems

our service area

We serve the following areas

Our Locations:

Ohio Basement Systems
8295 Darrow Rd.
Twinsburg, OH 44087

Ohio Basement Systems
12 E Exchange St Fl 2 Ste 5
Akron, OH 44308

Ohio Basement Systems
11 Federal Plaza Central 3rd Floor Office 302
Youngstown, OH 44503