11 years ago I had my basement waterproofed. This comes with a life time warranty. The sump pump comes with a 7 year warranty. My sump pump died on Wednesday. The fact that I got 4 extra years out of my pump just shows the quality of products they use.
When I called in on Friday to find out about another pump she acted like I was a customer that just got my basement done. Even though I hadn't talk to any one in 11 years. That is customer service at its finest
When I got to the service manager he told me he would have someone there in TWO hours to have my sump pump replaced. I live about 1 3/4 hours from the shop. There is no other company in the basement water proofing industry in Ohio that comes close to this level of customer service.
When the installer got to my house he was very polite and very efficient. He even took the time to explain to my 7 year old son what he was doing. He acted like he was proud to be helping a paying customer
Over all this was the best customer service I have experienced in many years from any company.
11 years ago it was price and availability. Today I am glad I choose them.
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